We’ve crafted a strong, zero-tolerance anti-spam policy to protect the delivery rates and reputations of our customers. If you feel one of our customers has sent you spam, please email us and we’ll immediately take steps to solve the problem.
Our Anti-Spam Policy
Simply stated, We hold the privacy of all users in the highest regard, as well as the recipients of emails sent by our customers. “SPAM” has proven to be a major problem for many of our customers and the Internet at large. Spam is a common slang term referring to the sending of unsolicited email, instant messaging, or other communication to a large group of people at once. Variations on this practice include off topic (and usually promotional) messages on bulletin boards, guest books, Usenet newsgroups, or chat rooms. Spam is strictly against our Terms and Conditions, and will result in legal action to be taken by a number of third parties, including ISP services, User’s, and Other involved parties.
The Federal CAN-SPAM Act
The Federal CAN-SPAM Act, put into law in 2003, dictates rules in sending commercial email. We vigorously follow those rules. They include:
If you are sending commercial email, non-personal, business-focused email, you must have specific permission to email your recipients. You can do this by using opt-in or closed loop opt-in to sign up subscribers.
You must hang on to evidence that subscribers have given you permission, and must be able to produce that evidence within 72 hours of request.
You must tell your recipients, in your email, where you got their info. This might include a line that says you received this email because you signed up for our newsletter at www.yourdomain.com
You must honor all unsubscribe requests within 10 days of receipt and provide a reasonable way for customers to unsubscribe.
You must be able to track down anonymous complaints.
You must tell the truth in your email, from where your office is located to who is sending the actual communication.